Did you receive an error message upon the sign in or right in the middle of the game process? Do not worry, that’s not a critical issue. This error message appears when the gaming client does not receive a proper response from the server. Here are a few reasons why this could happen, and possible solutions for the cases:
- Cache. Let's say the game files on the game server have been updated. But the cache of the application still stores their old versions. Thus, the game can not load until the files on the server and your computer are synchronized. To do this, it is enough to clear the application cache. To reset the cache, open Plarium Play > Settings > System Preferences > Press the button "Reset cache".
- We are updating the server. If clearing the cache did not help, probably, the game server is being updated right now. Wait a few minutes and, after clearing the cache again, try to enter the game.
- Problems with the Internet connection. Try changing the DNS settings, this helps to solve the problem in many cases.