Two-factor authentication provides an additional security layer for your Plarium account. With two-factor authentication enabled, every time you log in, you'll need to authenticate the login using a special code we'll send to a second location, either an email address or a mobile device. We highly recommend enabling this additional security step.
Note: Two-factor authentication is available starting from version 6.4.0 of Plarium Play. After you enable two-factor authentication on any device, you can no longer log in to devices using an older version of the platform.
Plarium Play
To enable and activate two-factor authentication in Plarium Play, do the following:
1. Make sure that your email address is confirmed. You can read how to do so here.
2. Open "Settings" on the sidebar.
Plarium Play > Settings
3. Go to the "Security" tab.
4. Click the "Enable two-factor authentication" button.
"Enable two-factor authentication" button
5. Enter your current password when requested.
Enter your password
6. A window will pop up, asking for your preferred method of authentication. Pick one, either email or the Google Authenticator mobile app, and follow the instructions the window provides.
2-step authentication options
If you opt for Google Authenticator:
1. Choose Google Authenticator and click "Next".
2. Scan the QR code using the Google Authenticator app on your mobile device.
3. Enter the code provided by the app.
If you can't scan the code, find the alphabetic code provided in a pop-up window and enter it on your mobile device.
4. Click "Continue".
Google Authenticator setup
5. Save backup codes provided in the next window and click "Complete".
Backup codes
*For security reasons, it's better to print these backup codes instead of saving them on your computer or taking a screenshot of them.
Google Authenticator is one of the most secure ways to protect Plarium accounts.
If you opt for email authentication:
1. Choose "Email address" and click "Next."
2. Check your email Inbox (or the Spam folder if necessary) and find the authentication code sent to you.
3. Enter the code in the respective field.
Email authentication setup
4. Click "Continue."
5. Save backup codes provided in the next window and click "Complete".
Backup codes
*For security reasons, it's better to print these backup codes instead of saving them on your computer or taking a screenshot of them.
If you use several Plarium Play accounts, you will have to enable two-factor authentication for each account separately.
Plarium.com
To enable and activate two-factor authentication on plarium.com, do the following:
Where to find two-factor authentication in plarium.com
1. Make sure that your email address is confirmed. You can read how to do so here.
2. Open plarium.com.
3. Go to the "Profile" in the upper right corner.
4. Log in to your Plarium ID using the email address and password.
5. Click on "Go to my account."
6. Go to the "Security" tab.
7. Click the "Enable 2FA" button.
8. Enter your current password when requested.
9. A window will pop up, asking for your preferred method of authentication. Pick one (either email or the Google Authenticator phone app) and follow the instructions the window provides.
If you opt for Google Authenticator:
1. Choose Google Authenticator and click "Next."
2. Scan the QR code using the Google Authenticator app on your mobile device.
3. Enter the code provided by the app.
If you can't scan the code, find the alphabetic code provided in a pop-up window and enter it on your mobile device.
4. Click "Continue."
Google Authenticator setup
5. Save backup codes provided in the next window and click "Complete".
Backup codes
*For security reasons, it's better to print these backup codes instead of saving them on your computer or taking a screenshot of them.
Google Authenticator is one of the most secure ways to protect Plarium accounts.
If you opt for email authentication:
1. Choose "Email address" and click "Next."
2. Check your email Inbox (or the Spam folder if necessary) and find the authentication code sent to you.
3. Enter the code in the respective field.
Email authentication setup
4. Click "Continue."
5. Save backup codes provided in the next window and click "Complete."
Backup codes
*For security reasons, it's better to print these backup codes instead of saving them on your computer or taking a screenshot of them.
How do I disable the two-factor authentication?
To disable two-factor authentication, you need the code from Google Authenticator or the one sent to your email, depending on your preferred method.
If you have no access to your email or Google Authenticator app, please contact our Support Team. We will be glad to assist you.