In order to find your ID please follow these steps:
1. Open the game
2. Go to Guide section (right top corner)
3. You will see your ID in the left bottom corner. Just click on it, and the information will be copied to the clipboard. Afterward, paste your ID into a ticket.
If your account is banned you need to write your ID that is displayed on loading screen.
If you do not have access to the game while submitting a ticket in "Your ID or coordinates" field just enter your coordinates as "X:0; Y:0".