If you can't find the items that you earned, this article will provide you with the information on where to look for them.
COMMON PROBLEMS
Modules
A player can earn one Module per day for logging into the game or purchase it with the Crystals and Protocrystals. The Modules can be traded, sold and used for the research of a Technology.
Here you can find useful information about the Modules and how a player can use them:
- When a player sells or exchanges the Module, he/she will not retain a copy.
- Modules disappear upon research of the Technology they were required for (if a player has more than one Module of the same type, he/she will be able to sell/exchange them later).
- If a player uses the "Sell All Modules" option in the Research Center, he/she will irreversibly sell all available Modules.
- If a player extends an offer on the Market, the Module will become unavailable for three days. To cancel the offer, a player has to open the Market - Caravans tab and click on the "Delete" button next to the offer in the "Loaded Caravans" section.
Please note that the Tech does not provide Modules for Xenitype Lifeforms (Units that you build with Bioplasma). These special modules must be purchased with Protocrystals, which can only be obtained in Tournaments and Mission Infestations. Once you have earned Protocrystals, you may use them on the Black Market to purchase Scrolls for Xenitype Lifeforms.
Daily Duty Roster
All bonuses for the Daily Duty Roster are credited to your account right at the moment when you log into the game. Having entered the game, you can see your balance with already added Crystals.
The game server updates Daily Duty Roster at 00:00 UTC. If you are in the game at this time, Crystals will be immediately added to your account.
Items that are included in the rewards are stored on the Black Market. E.g. Resources are stored in the “Resources” tab.
If you can't find your reward upon receiving it, please restart the game and check one more time.
Tournament & Quest Rewards
Tournaments and Quests can grant generous rewards, provided that a player completes all requirements. Rewards that you can receive for completing Quests and Tournaments can be divided into three subcategories:
- In-game currency
- Items
- Units
Items that are included in the rewards are stored in the Black Market (e.g., Resources are stored in the “Resources” tab).
Free activator for level-up of Echelon Status
If your Echelon Status is active at the moment when you reach its new level, 24-hours Echelon Activator is added to the Echelon tab on the Black Market.
The additional carrying capacity of Caravans
You can add +100% to the initial carrying capacity of your Caravans using Protocrystals in the Black Market. In total, you can buy ten items, each of those grants +10% to the carrying capacity. They will be removed from the available offers in the Black Market as soon as you purchase them all.
Total Protection got deactivated
Total Protection will be instantly deactivated if the protected player raids or invades any sector on the map. At that, he/she gets a pop-up notification with a warning.
Reward packs for Clan Missions
Clan Missions grant rewards for team work. A player can earn up to four Reward Packs during a single Mission, namely: Basic, Standard, Elite and Exclusive Packs. They are stored in the Special tab on the Black Market.
After 72 hours (from the moment it was added to the Black Market) the Reward Pack expires, and a player will not be able to open it anymore. Make sure to open yours every day to maximize the rewards.
A player receives the Reward Packs not when the Quest ends, but at the moment when Clan fulfills requirements for each Pack. It means that you can open the Reward Packs when the Quest is still in progress. Often players are getting confused because when the Mission ends a list of unlocked Reward Packs is displayed again, even though a player has already opened all Packs.
How it works:
- Your Clan receives the Clan Mission.
- You and your Clan-mates earn the required amount of the points to get the Basic pack.
- You receive the Basic pack, it is added directly to your Black Market.
- You continue participating in the Quest.
- You and your Clan-mates earn the required amount of the points to get the Standard pack.
- You receive the Standard pack, it is added directly to your Black Market and so on.
If you can't find the Reward Packs in the Special tab on the Black Market, it means that you have already opened them earlier.
Artifacts
Artifacts can be Permanent or Temporary. Use Quarantine to activate Permanent Artifacts. You can drag activated Permanent Artifacts back to Repository at any moment. Temporary Artifacts are consumable items and are active for the fixed period. You can’t move activated Temporary Artifacts back to Repository. If you are going to change one Temporary Artifact to another one, the previous Temporary Artifact will be deleted.
If you don’t need some Artifacts, you can easily sell them from your Repository and get resources in return.
Combining of Serums
All Cryonic Containers acquired will be sent to the Cold Storage in the Alchemist's Shop, where you can open them and collect your Serums.
You can increase the size and potency of your Serums by combining any two of the same level and type, thus granting you a new Serum of a higher level. By repeating this process, you can upgrade Serums up to a maximum Level of 12. The higher the level of the Serum, the better the bonus it will grant to your forces once activated.
If you select the option “Combine All,” then the maximum amount of Serums will be combined, creating higher level Serums. E.g., I have many Serums of the same type, let’s call it type “A,” and with different levels and select “Combine All”:
- Two Serums of lvl. 1 get combined into one lvl. 2 Serum.
- The combining algorithm checks if I have other two other Serums of type “A” and with the same level.
- “No” - lvl. 2 Serum is added to the Cold Storage.
- “Yes” - two lvl. 2 Serums type “A” get combined into one lvl. 3 Serum of type “A.”
- The combining algorithm checks if I have other two other Serums of type “A” and with the same level.
- “No” - lvl. 3 Serum is added to the Cold Storage.
- “Yes” - two lvl. 3 Serums of type “A” get combined into one lvl. 4 Serum of type “A” and so on.
According to our Refund Policy, we provide compensations only in situations when a loss occurred due to a verified bug. If you suppose that loss occurred due to some error, please create a bug report in the related Forum section, specify steps to reproduce the issue and attach screenshots illustrating it there. Our specialists will gladly investigate your case.
Select a game to submit a bug report:
Stormfall: Age of War
Sparta: War of Empires
Soldiers Inc.
Total Domination
Pirates: Tide of Fortune
Nords: Heroes of the North