In order to find your ID please follow these steps:
1. Open the game
2. Go to "Settings" (bottom right corner) - > "About" tab
3. At the bottom you will see your UM ID (um 123)
If your account is banned, you will need to copy the ID that is displayed on loading screen.
If you do not have access to the game while submitting a ticket, in the "Your ID or coordinates" field just enter your coordinates as "X:0; Y:0".