Refund / Chargeback
What does this status mean?
A refund or chargeback occurs when you inform Facebook, your bank, your credit card company, PayPal, etc. that you wish to dispute a payment. In other words, you request to reverse one or multiple purchases and to return the funds to the source of payment.
Can my purchases be reversed without my knowledge?
Yes, your funds may be reversed without your consent for two possible reasons:
- Facebook may cancel any transaction if they believe that it violates their Terms or the Statement of Rights and Responsibilities.
- The bank that issued your card may cancel a transaction.
How do I find out whether my payments were reversed?
All the payments are processed by Facebook. Any purchase – regardless of the payment method used – should be shown in your Facebook payment history. You should check your Facebook payment history and verify whether there are any reversed transactions.
Decline
Why are my payments declined?
Here is what Facebook’s billing process looks like:
For example, when you make a purchase for less than $10, Facebook may NOT bill you at the time you place your order. They may group small transactions into transaction bundles that will be captured and processed together at a later time. Our system, however, recognizes the payment as a legitimate transaction the moment you make a purchase and renders the service to your account.
Later, when you are billed for the order you made, if Facebook is unable to capture a bundled payment (due to insufficient funds, bank transfer issues, etc.), your payment may be declined. In other words, you technically did not pay for your purchase since the funds were not withdrawn from your account. The information about the payment decline reaches our database immediately, and the system automatically deducts the purchased in-game currency from your game account.
If I was not charged for my purchases, why is my balance negative?
Your balance may become negative if you spend the in-game currency you purchased before your payment was processed and declined.
Chargeback
What does this status mean?
Chargeback occurs when you inform your bank, your credit card company, PayPal, etc. that you wish to dispute a payment. In other words, you request to reverse one or multiple purchases and to return the funds to the source of payment.
Can my purchases be reversed without my knowledge?
Yes, your funds may be reversed without your consent if the bank that issued your card canceled a transaction
How do I find out whether my payments were reversed?
You can contact your bank for additional details about the transaction.